Your Privacy Is Our Priority

1 Introduction and Scope

By using the pkalk website and platform ("Service"), you are considered to have agreed to the terms set out in this privacy policy. This policy applies to the online casino and betting platform operated by pkalk, including the pkalk.cam domain and all sub-services operating under it.

We believe that ensuring the security of your personal information is the core foundation of a sound and trustworthy online service. pkalk is always committed to protecting the privacy of your information and keeps your data secure using modern security technologies including SSL encryption.

Please read this policy carefully. If you have any questions about this privacy policy, contact our support team.

2 What Information We Collect

When you register on the pkalk platform and use our services, we may collect the following types of information:

2.1 Registration and Identity Information

• Your full name and date of birth
• A valid email address
• Your chosen username
• Identity document information required for age verification (where applicable)

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, Upay mobile banking numbers
• Bank account information (applicable for withdrawals)
• Deposit and withdrawal history
• Betting and gaming transaction records

2.3 Technical Information

• IP address and device information
• Browser type and version
• Login time and session-related information
• Cookie and user behaviour analytics data

2.4 Communication and Support Information

• The content of your conversations with us via live chat and email
• Details of complaints and requests

3 How Collected Information Is Used

pkalk uses your information only for lawful and specified purposes. We store and process your personal information for the following reasons:

• To complete account registration and verification and to confirm your identity
• To process deposits and withdrawals
• To manage bonuses, promotions, and VIP rewards
• To ensure compliance with responsible gaming policy and to verify that users are 21 or older
• To prevent fraud, money laundering, and other illegal activities
• To maintain the security and integrity of the platform
• To send you relevant offers and promotional information (subject to your consent)
• To provide 24/7 customer support
• To improve platform services and enhance the user experience
• To meet applicable legal and regulatory obligations

We will not use your information beyond the purposes stated above. If we need to use your information for any new purpose, we will inform you in advance and obtain your consent where required.

4 Sharing Information with Third Parties

pkalk does not sell your personal information and does not transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Our payment processing partners (such as bKash, Nagad, Rocket, Upay and associated banks) receive only the minimum information necessary to complete transactions. These partners operate under strict confidentiality agreements.

4.2 Game Providers

Game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive certain technical information to keep the gaming experience running. This information is never linked to personal identity.

4.3 Legal Obligations

We may be required to share necessary information with authorities to comply with court orders, lawful requests from investigating agencies, or applicable legal requirements.

4.4 Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred to a new entity, but protections equivalent to those in this policy will continue to apply.

5 Cookies and Tracking Technologies

The pkalk platform uses cookies to improve your browsing experience and to ensure the functionality of our services.

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform — they include maintaining login sessions, security verification, and managing payment flows.

5.2 Analytics Cookies

We use analytics cookies to analyse platform usage and to improve the user experience. Data collected through these cookies is held in aggregated and anonymised form.

5.3 Cookie Controls

You can reject or delete cookies by changing your browser settings. However, disabling essential cookies may cause some platform services to not work properly.

6 Data Security Measures

pkalk follows industry-standard security practices to protect your personal and financial information:

• SSL/TLS encryption — all data transfers occur through encrypted channels
• Password hashing — your password is never stored in plain text
• Two-Factor Authentication option
• Regular security audits and vulnerability assessments
• Strict access controls — only authorised staff can access information they need
• Firewall and intrusion detection systems
• Data stored in secure data centres

Please note that no data transmission over the internet or electronic storage is 100% secure. We always strive to ensure the highest level of protection, but absolute security cannot be guaranteed.

7 Data Retention Period

pkalk retains your information only for as long as necessary:

• Information on active accounts is retained while the account remains active.
• After an account is closed, certain information may still be retained for a specified period due to legal and regulatory obligations.
• Transaction records may be retained for an extended period in compliance with financial regulations.
• After the specified period, information is securely deleted or anonymised.

8 Your Rights and Controls

As a pkalk user, you have the following rights over your own information:

8.1 Right to Access

You may request to know what information we hold about you at any time.

8.2 Right to Correction

If there is any inaccuracy in your personal information, you may request that it be corrected.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.

8.4 Right to Opt Out of Promotional Communications

If you do not wish to receive marketing communications from pkalk, you can let our support team know at any time.

8.5 Right to Lodge a Complaint

If you believe your information privacy has been violated, contact us directly or lodge a complaint with the relevant authority.

To exercise any of the above rights, contact our support team via live chat or email.

9 Privacy Protection for Minors

pkalk strictly follows a 21+ policy. Our services are for those aged 21 and above only. We do not knowingly collect personal information from any minor. We verify age at the time of account registration, and if a minor user is identified, the relevant account will be closed immediately and any collected information will be deleted.

We ask parents and guardians to stay alert and put in place the necessary parental controls to ensure that minor members of your family cannot access pkalk or similar platforms.

10 Third-Party Services and Links

The pkalk platform is connected to various game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe) and payment gateways to deliver gaming content. These third-party services have their own privacy policies that are outside pkalk's control.

We encourage our users to review the privacy policy of any third-party service before using it.

11 Changes to the Privacy Policy

pkalk reserves the right to review and update this privacy policy at any time. For significant changes, we will display a notice on the platform and/or send a notification to registered email addresses.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

12 International Data Transfers

As an international platform, pkalk may process your information on servers located outside Bangladesh. In such cases, we ensure that:

• Data transfers occur through encrypted and secure channels.
• Adequate data protection measures are in place in the destination country.
• Third-party partners are contractually bound to maintain privacy standards equivalent to this policy.